Darby Asked:
“Is there a special price for ordering more than one of the same photo?”
Hi Darby,
We sure do. When you order multiple copies of the canvas, the additional pieces are all 50% off. It’s done automatically when you change the quantity on the order form. Give us a call if you have further questions.
Best, Tom
Jeremy wrote this note:
“not a question: Tom and Joe, My name is SGT Jeremy Schmidt, recently you awarded me a free canvas for operation Hi Honey, let me tell you, THANK YOU so much, you two are great, what a boost of morale to hear my wife after just having to put my dog down, recieves the picture the SAME day!!! Thank you so much words cannot express the gratitude I have for your business. we look forward to buying many more canvas pictures for X-mas gifts, birthdays and every ocasion you can think of, once again thank you two SO MUCH you really do make us feel blessed to have people like yall back home, thanks again”
Hi Jeremy,
Thanks for your kind words. It’s just one little thing we love to do to show appreciation for you and your family. Thank you and stay safe.
Warm regards, Tom
John asked this question
“After the canvas was delivered to my wife on September 11th, she was told that the video was going to be posted on your website, can you help me out on where its located? My wifes name is Cynthia, and I am John.”
Hi John,
Here’s a link to the video. Your wife is an awesome lady. Thank you for the sacrifices you and your family is making for our country,
http://cool.canvasondemand.com/category/on-the-road-with-mom/
Best wishes, Tom
Q. Hi Tom and Joe, I’m an avid canvas/giclee/geek (actually, have ALWAYS been a geek – now just expanded the geekiness to fine art photography). Anyway, I have many canvases in storage. I want to check with you as to the physical storage conditions. The work is stored in my bonus room-over-my garage. Dry, no direct sunlight – but quite hot. The canvases are wrapped appropriately and are stored vertically so as to not stick together. Is this okay? My other question is in regards to the UV coating applied at your shop. Several of my pieces have gotten marks or little streaks from being transported and handled multiple times. What is the UV protectant made of, and how safe is it to try to clean the marks? Is there any type of solvent (that you know of) that won’t damage the canvas? If not, I have a growing problem of unsellable works. (Please note: these marks were not present on the work when I picked them up – it’s just ‘wear and tear’ from exhibiting). 
A. (From Tom) Hi Fellow Geek,
First, thanks so much for trusting us with your reproductions. Keeping the canvases out of direct sunlight is a good thing. While the heat is not a problem in the short term, the ideal scenario is a cool dry place. I would be concerned that overtime there would be a problem. Big swings in temperature and humidity will make the canvas contract and expand and eventually lose its elasticity.
Regarding the marks from wear and tear of exhibiting, I’d really like to take a look before making a recommendation. If you send one to me, I can do some testing and provide a better answer.
Q. Hi. Mmy husband is deployed to Iraq and I was wanting to have this sent to him our annversary, which is in January! How long will you guys be doing this? Will I have time to try to apply in December? Thanks so much for your support. That does mean so much for the soldiers’ families
A. That’s not a problem. You can complete the sign up form now and ship it in time for your anniversary in January. We will produce the canvas then store it until the appropriate ship date. We’re thrilled that you took us up on this offer. I’m sure it will make a special anniversary gift. Tom
Q. So many sizes and prices, frame or no frame, PhotoRealistic or PixelPainting! I’m getting ready to place an order, but with all these choices, how do I know what’s best for me?
A. (From Tom) We really enjoy giving our customers plenty of choices when it comes to turning their favorite photo to canvas, because we want it to be something they will cherish for years to come. But we also understand that making the right choice can be difficult–especially if you are a first-time customer. Here are five simple tips to help.
I hope these suggestions help you make the choices that are right for you. Afterall…our goal is to know that you are absolutely delighted when your order arrives! Tom
Question by Tara:
Pottery Barn Teen has a wall mural for sale. You can upload a photo, and they will make a flat mural with brass holes and tacks for hanging. I think it’s something like 3′x4′. Do you offer anything similar or would you consider something like this in the future? While I personally like the wrapped canvas best, I can see that the mural would have an appeal for teen rooms or rec rooms, etc…
Answer by Tom.
Thanks for the question. We don’t have any current plans to offer that type of product. The pottery barn product is hung like a banner. I agree that there would be an appeal for teens for that product, but if they saw a gallery wrapped canvas, they’d really like it. Gallery Wraps are contemporary and have the dimensional aspect as well.
We’re always looking for new product ideas and love new ideas from our cutomers. For example, our new floating frame line was created, because we listened to a customer request. So, thanks again! Tom
Penny asked: I received a canvas art from my sister in Australia. She sent it to me in a tube. She said I need to have it stretched on a frame and sprayed with a UV coating/protectant, so it will to resist fading. Do you provide this service and do you carry the spray that she is talking about?
A: (Tom) Hi Penny, and thanks for the question. When we create a canvas, we always apply a UV protective coating and ship it professionally stretched and ready to hang. This way, we know the coating is compatible with the print and the canvas. For that reason, we do not accept un-stretched canvases for that sort of finishing. However, if you can obtain the digital image from your sister, we’d be happy to print, UV coat, stretch, and deliver a beautiful canvas to you.
Q: Denise asked: What did you do at work today?
A: (TOM) Interesting question, I’m sure Joe will be very interested in what I did today. He is in NYC on business.
Throughout the day I spent time on production, helping coordinate some large projects, making sure they look great and remain on schedule for delivery. I spent about an hour looking at canvases, that’s something I do periodically. I was really pleased with what I saw–the color looked awesome and the stretching and packing was very neat.
The rest of the day was spent working on our new website www.GicleeGeeks.com. This site is for artists who want accurate reproductions of their artwork.
And, our emails. We have a new email format which our customers will see next week that gives information and special promotions for each of our web stores: Canvas On Demand, Photo Pop Art and Great Big Canvas.
I did take a break and went to subway for a $5 foot long. Hands down the best lunch deal anywhere and delicious. I have a problem with lunch. I get enamored with a particular lunch and then go there every day. Then, I get sick of it and never return. I get a little ill now every time I even pass a Wendy’s. I’ve been on Subway for about 18 months, my longest obsession yet.
Q. Raff asked: Can you all really levitate like the “cartoon picture” on the top of the page?
A. Yes, and you can too. First you need to be canvas worthy, going out and emailing all of your friends about Canvas On Demand should do it. Then, sit in the lotus position and chant: “homina homina homina Caaaaaanvas….. homina homina homina put your photo on Caaaaaanvas…..” Do that for a couple of hours and see what happens. If you don’t levitate I suggest you go tell another hundred people about Canvas On Demand.
Tom and Joe, co-owners of Canvas on Demand, share an entrepreneurial spirit, a genuine interest and concern for their customers, and a commitment to their family and friends. Both partners’ exposure to entrepreneurship stems from close relationships with their fathers. Tom worked after school at the family printing business in upstate New York, while Joe was in Indiana working in his dad’s building-supply company. The two would tagalong with their hustling fathers. Joe and his dad traveled by car between cities in the Midwest. Tom and his dad traveled by train to NYC to call on ad agencies.
But Tom and Joe’s fathers could never have imagined a business where thousands of people could go online, upload a sentimental photo, and in a few days receive a beautiful canvas artwork. But the lessons the fathers had taught their sons,to have the perseverance to make the extra call, to be optimistic, and to understand that the real joy in business is developing relationships,are the very traits that have made Canvas On Demand a success.
Tom and Joe knew each other for a few years before taking positions at the same dot.com company as VP of Marketing and Director of Sales respectively. The experience was exhilarating, but the company wasn’t theirs. They had a burning desire to create a business of their own. So they left their secure positions…and launched Canvas on Demand.
THEIR PHILOSOPHY: From the onset, Canvas On Demand worked hard to create direct relationships with customers through their website. One day Tom and Joe saw their FedEx representative, Meghan,who had just received her own order,sitting in her car sobbing. Her canvas had so captured the beauty of her children that she was overwhelmed! The owners were greatly touched, and from that moment on, they created every canvas with Meghan in mind.
They built a website friendly enough that Meghan would feel confident visiting it. With Meghan in mind, they set goals for high customer service. Customers were encouraged to talk directly to their friends at Canvas on Demand for second opinions and advice. Orders were attentively reviewed before processing. Often clients were contacted with suggestions and free upgrades,just as if each customer was their friend, Meghan!
The goal is to exceed customer expectations. They were determined that each canvas would be an improvement over the photo submitted. Orders are carefully packed and shipped within three days. If customers call with an issue, they are sincerely thanked and offered a re-make. The objective is to absolutely delight each customer.
Tom and Joe embrace the concept of “doing well by doing good.” Every product awareness campaign aims at benefiting others. Example: During Operation Hi Mom and Operation Hi Honey, overseas troops are offered,absolutely free,a canvas they can send to their mom for Mother’s Day or to their spouse on their anniversary. In conjunction with Extreme Makeover Home Edition, Canvas on Demand agreed to produce 1,000 mural canvases with all proceeds benefiting Camp Heartland, a summer camp for families affected by HIV. In fact, every 501C3 non-profit in America is eligible to receive a $100 gift certificate for a canvas to raffle or auction as a fundraiser.
Tom and Joe’s personal life motto is a quote by Winston Churchill: You make a living by what you earn; you make a life by what you give.
Tom is a native of Mahopac, New York and a graduate of Rochester Institute of Technology. Tom has spent much of his career in business development in the commercial printing industry. Prior to Canvas On Demand, Tom was the Vice President of Marketing and Merchandising for a large online retailer. Tom is proud of his family that includes his lovely wife of 26 years and four great kids. Tom spends his free time on his bike (the kind you pedal), on his kayak, playing golf, or watching ACC basketball.
Joe was born and raised in Indianapolis, Indiana. He received his undergraduate degree from Ball State University with a major in entrepreneurial studies. His MBA is from Boston College. Prior to Canvas On Demand, Joe has been involved in numerous successful technology start-ups. He is extremely proud of his family-his lovely wife and their three delightful daughters, Joe enjoys a variety of redneck pursuits including hunting, fishing, and watching Nascar.